GLOOT PRIVACY POLICY

This Privacy Policy outlines Nykaa Fashion Private Limited’s approach to Data Protection and Privacy to fulfill its obligations under the Indian applicable laws and regulations. This Privacy Policy applies to your Personal Data which is processed by us, whether in physical or electronic mode.

While you may be able to browse the Website from countries outside of India, however, please note we do not offer any product/service under this Platform outside India. By visiting the platform or providing your information, you expressly agree to be bound by this Privacy Policy and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

We are committed to treating data privacy seriously. It is important that you know exactly what we do with your Personal Data.

Throughout this document, “we”, “us”, “our”, “ours” refer to Gloot. Wherever we have said ‘you’ or ‘your’, this means YOU (a user of the website).

 

WHO WE ARE

This Website and the brand Gloot is owned and operated by Nykaa Fashion Private Limited, having its principal place of business in India. Nykaa Fashion Private Limited is a company incorporated and registered under the provisions of the Companies Act, 2013 and having its registered office 104, Vasan Udyog Bhavan, Sun Mill Compound, Lower Parel, Mumbai 400 013. Nykaa Fashion Private Limited is engaged in the business of facilitating selling, marketing, and retailing through the clothes / garments (“Business”) through the e-commerce website developed and owned by Nykaa Fashion Private Limited and its affiliates or offline stores / events to conduct its Business. 

Throughout this document, “we”, “us”, “our”, “ours” refer to Gloot. Wherever we have said ‘you’ or ‘your’, this means YOU (a user of the website).

 

OUR COMMITMENT

We commit to protecting your privacy and hence our Personal Data handling practices are continually reviewed to ensure compliance with Indian Applicable laws. 

PERSONAL INFORMATION GATHERED BY 

The information we learn and gather from you, personal or otherwise, is used to register you, verify your identity to permit you to use the Website , undertake transactions (including to facilitate and process payments), communicate with you, convey any promotional offers, services or updates associated with Gloot, and generally maintain your accounts with us. Further, we also use this information to customize your experience and improve Gloot.     

Information You Give Us:

We receive and store any information you provide while using the website or give us in any other way. You can choose not to provide certain information, but then you might not be able to use the website. We use the information that you provide for such purposes as opening your account, processing your transactions, responding to your requests, and communicating with you.

Information We Collect About You:

We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies,” and we obtain certain types of information when your web browser accesses our Services. We may also receive/store information about your location and your mobile device, including a unique identifier for your device. We may use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content.

CATEGORIES OF PERSONAL DATA

Categories of Personal Data collected and processed by us are as follows;

Demographic & Identity data

• Contact details such as Name, email address, contact number, shipping address, country, date of birth, profile picture
• Open data and public records such as information about YOU that is openly available on the internet
• Details such as Transaction amount, bank name, card number, card type.

Online Identifiers and other Technical Data

• Location details such as data we get about your location, IP address, logs, or from where you connect a computer to the internet
• Technical details such as device information, location, and network carrier when you use our website from a mobile device
• Communications details such as the Metadata and other Personal Data we get from communications done through e-mails, SMS, instant messages, and calls
• Usage data details such as data about how you use our website or web-based properties, pages viewed, etc.

CONSENT

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

COOKIES AND OTHER TRACKERS USED BY OUR DIGITAL PROPERTIES

Cookies are small text files that are placed on your computer by websites that you visit. Similarly, there are other types of trackers used. Likewise, Mobile Apps use requisite permissions and SDKs. These are used to make Websites & Apps work, or work more efficiently, as well as to provide information to the owners of the website/ App.

We use cookies, permissions and other trackers in our website, web-based properties and mobile applications that are used to collect and process data about you so we can provide you a better online experience as well as improve our services.

For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

 

BEHAVIOURAL ADVERTISING

Your Personal Information is used to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at: 

http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising by using the links below:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

DO NOT TRACK

Some web browsers have a “Do Not Track” feature. This feature lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers. Our sites are not currently set up to respond to those signals.

 

PERSONAL DATA DISCLOSURE

Links to the Privacy Policies of some of the third-party service providers used by our application are given below:

• Facebook
• Google
• Recurpay
• Judge.me
• Form Builder
• PayU
• Bluedart 
• Delhivery
• Increff
• Clickpost 

 

We may disclose your information to third parties service providers, and you hereby consent to such disclosure. We have appropriate contracts in place with our third-party partners. This means that they cannot do anything with your Personal Data which is outside of the scope permitted by us.  

We might also disclose your Personal Data to appropriate authorities if we believe that it is reasonably necessary to comply with a law, regulation, legal process, to protect the safety of any person, to address fraud, security, or technical issues, or to protect our rights or the rights of those who use our products & services.

We hereby confirm that we do not sell or rent your information to any third party. 

Reasons for disclosing your Personal Data to other parties:

We may disclose your Personal Data to others where it is lawful to do so including where we or they:

• need to provide you with products or services
• where you have initiated a payment
• have a legal obligation to do so, e.g., to assist with detecting and preventing fraud,
• have requirement in connection with regulatory reporting, litigation or asserting or defending legal rights and interests
• have a legitimate business reason for doing so
• want to send you information and promotional material regarding our products and services,
• have asked you for your consent to share it, and you’ve agreed
• Improve your online experience for using our product.

Disclosure to other third parties:

We may disclose your Personal Data for the above purposes to other parties including:

• Other group companies and any subcontractors, agents or service providers who work for us or provide services to us or group companies (including their employees, sub-contractors, service providers, directors, and officers)
• Law Enforcement Authorities, Government Authorities, courts, dispute resolution bodies, our regulators, auditors, and any party appointed or requested by our regulators to carry out investigations or audits of our activities
• Statutory and regulatory bodies and authorities (including the government) investigating agencies and entities or persons, to whom or before whom it is mandatory to disclose the Personal Data as per the applicable law, courts, judicial and quasi-judicial authorities and tribunals, arbitrators, and arbitration tribunals
• Overseas regulators
• Anybody else that we’ve been instructed to share your Personal Data with by you

You hereby give us your consent for such disclosure of your personal data or information as set out aforesaid. 

 

DATA TRANSFER

Personal Data we hold about you may be transferred to other body corporate or a person in India or other countries outside India for any of the purposes described in this Privacy Policy.

If we transfer your Personal Data to third parties for purposes stated in this Privacy Policy, we will use best endeavours to put in place appropriate controls and safeguards to ensure that your Personal Data or information is kept accurate, adequately protected, and processed only for specified and reasonable purposes as per this privacy policy. 

You hereby give us your consent for transfer of your personal data or information to other body corporate or a person in India or located in any other country.

 

DATA SECURITY

We are committed to protecting your Personal Data in our custody. We use industry standard technical and organizational measures to secure the information we collect from you. Our website stores your information on servers which have reasonable steps to ensure appropriate physical, technical and managerial safeguards are in place to protect your Personal Data from unauthorized access, alteration, transmission, and deletion.

 

RETENTION AND DISPOSAL OF DATA

We keep the personal data or your information we collect about you except upon withdrawal or termination, on our systems or with third parties for as long as it is required for the purposes set out in this Privacy Policy and for legal or regulatory reasons.

 

LINKS TO OTHER WEBSITES

Our website may contain links to websites of other organisations. This privacy policy does not cover how that organisation processes Personal Data. We encourage you to read the privacy policies on the other websites you visit. You understand that once you leave our servers, use of any information you provide shall be governed by the privacy policy of the operator of the site used by you.

 

CHILDREN’S PRIVACY

Our website is directed to be used by adults only. If you are not an adult, while you may look at our site, you should not make a purchase, register, or submit Personal Data to us. We or our associates /affiliates do not knowingly collect information from minors.

 

YOUR RIGHTS AS A CUSTOMER

We understand that when you interact with Gloot, you have rights over your Personal Data. These rights involve providing reasonable steps to allow you to access your personal data, correct any errors among others. You have the right to withdraw consent for the collection and the storage of your information provided to us.  Provided however if you withhold consent for the collection and storage for the collection and storage of your information by us, you will no longer be able to use the Website. 

 

Upon receipt of your written request to withdraw your consent, consequences of withdrawal will be communicated to you and, upon your agreement, your request for withdrawal will be processed.

You may request us to cease using your information by writing to us at  : gloot@nykaa.com

 

CONTACT US

For any further queries and complaints related to privacy under Indian applicable laws and regulations, you could reach us at:

Contact Email Address: gloot@nykaa.com

Phone No: 18002666890

 

IN ACCORDANCE WITH INFORMATION TECHNOLOGY ACT 2000 AND RULES MADE THERE UNDER, AND THE CONSUMER PROTECTION RULES, 2020, THE NAME AND CONTACT DETAILS OF THE GRIEVANCE OFFICER ARE PROVIDED BELOW

GRIEVANCE OFFICER - 

Name: Nishchal Khurana

Designation: Vice President

Address: Nykaa Fashion Private. Ltd. 104, Vasan Udyog Bhavan, Sun Mill Compound, Lower Parel, Mumbai 400 013

Contact No: 18002666890

Email: gloot@nykaa.com     

     

NOTIFICATION OF CHANGES

We keep our Privacy Policy under regular review to make sure it is up to date and accurate. Any changes we may make to this Privacy Policy in the future will be posted on this page. We recommend that you re-visit this page regularly to check for any updates.